Last Updated: 13 August 2026
HomeKeyz (“HomeKeyz”, “we”, “us” or “our”) is a brand operated by TrustBuilt Technologies Private Limited.
We are committed to protecting the privacy and security of information entrusted to us by our customers, users, property owners, service providers and other visitors to our website, mobile application and digital platforms.
This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you use HomeKeyz and its services.
By accessing or using HomeKeyz, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT HOMEKEYZ
HomeKeyz is a property lifecycle platform providing and facilitating services including:
Property discovery and listings;
Property sale and rental assistance;
New builder/developer projects;
Property legal services;
Property verification and due diligence;
E-Khata and Khata-related services;
Encumbrance Certificate services;
Property registration assistance;
Construction services;
Construction material supply;
Interior design;
Renovation;
Home loan and mortgage assistance;
Property management; and
Other property and home-related services.
Because many of these services require property and identity documentation, we may process personal and property-related information necessary to deliver the requested service.
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2. APPLICABLE DATA PROTECTION LAW
HomeKeyz is committed to handling personal data in accordance with applicable Indian data protection and privacy laws.
The Digital Personal Data Protection Act, 2023 (“DPDP Act”) establishes India’s framework for processing digital personal data. (MeitY)
The Digital Personal Data Protection Rules, 2025 were notified on 13 November 2025 and provide detailed requirements relating to notices, consent, security safeguards, breach management, rights and other matters. The Rules have a phased commencement framework, so different provisions become effective at different times. (MeitY)
HomeKeyz will comply with provisions applicable to it as and when they become legally effective and will maintain appropriate privacy and security practices.
3. INFORMATION WE COLLECT
Depending on how you use HomeKeyz, we may collect the following categories of information.
3.1 Identity Information
This may include:
Full name;
Date of birth where required;
Gender where voluntarily provided;
Government identification information;
Aadhaar-related information where legally permitted and necessary;
PAN details;
Passport or other identification documents;
Photograph; and
Signature.
We collect such information only where reasonably necessary for a requested service, verification, compliance requirement or transaction.
3.2 Contact Information
We may collect:
Mobile number;
Email address;
Residential address;
Property address;
Communication address; and
Emergency or authorised contact information where required.
3.3 Property Information
Depending on the service requested, we may collect:
Property address;
Survey number;
Khata number;
Property identification numbers;
Plot/site details;
Sale deed;
Mother deed;
Encumbrance Certificate;
E-Khata documents;
Tax-paid receipts;
Building plans;
Approvals;
Registration information;
Property photographs;
Property location;
GPS/location information where required;
Construction information; and
Other property-related documents.
3.4 Financial Information
Where necessary for a transaction or requested service, we may process:
Payment transaction information;
Invoice information;
Bank account information;
Loan-related information;
Financial eligibility information;
Home loan application information; and
Other information required for financial services.
Where payments are processed through third-party payment gateways, payment card credentials may be processed directly by the relevant payment provider rather than stored by HomeKeyz.
3.5 Construction & Project Information
For construction, renovation and interior services, we may collect:
Site photographs;
Site location;
Floor plans;
Architectural drawings;
Project requirements;
Budget information;
Material preferences;
Measurements;
Construction progress information; and
Project communications.
3.6 Account Information
When you create an account, we may collect:
Name;
Mobile number;
Email address;
Login/authentication information;
Profile information;
Service history;
Property preferences; and
Account activity.
3.7 Communication Information
We may retain communications with you through:
Telephone;
Email;
WhatsApp;
SMS;
Chat;
Customer support;
Website forms;
App communications; and
Other authorised communication channels.
Where legally permitted and appropriately disclosed, calls may be recorded for quality, training, security or dispute-resolution purposes.
3.8 Technical Information
When you use the Platform, we may automatically collect information such as:
IP address;
Device information;
Browser type;
Operating system;
Device identifiers;
App version;
Login information;
Usage information;
Pages viewed;
Approximate location;
Referral information; and
Technical logs.
3.9 Cookies and Similar Technologies
HomeKeyz may use cookies, pixels, SDKs and similar technologies to:
Keep you signed in;
Remember preferences;
Improve website performance;
Understand how the Platform is used;
Measure marketing effectiveness;
Personalise content; and
Improve security.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect Platform functionality.
4. HOW WE COLLECT INFORMATION
We may collect information:
Directly from you;
When you register for an account;
When you submit a service request;
When you upload documents;
When you list a property;
When you make a payment;
When you contact customer support;
When you communicate through WhatsApp, email or telephone;
Automatically through the Platform;
From authorised representatives;
From service providers;
From builders/developers;
From financial institutions where authorised;
From publicly available sources where legally permitted; and
From government or statutory portals where legally permitted and necessary for providing a service.
5. WHY WE COLLECT YOUR INFORMATION
We may process your information for purposes including:
Providing Services
To provide requested services such as property search, legal documentation, construction, materials supply, interiors, renovation, finance assistance and property management.
Identity Verification
To verify identity, prevent fraud and meet applicable legal or contractual requirements.
Property Services
To process property-related applications, documents and service requests.
Transactions
To process payments, invoices, bookings, orders and refunds.
Customer Support
To respond to questions, complaints, service requests and disputes.
Communication
To send OTPs, service updates, appointment confirmations, payment notifications, document requirements and other transactional communications.
Platform Improvement
To understand usage patterns and improve HomeKeyz products and services.
Security
To detect fraud, abuse, unauthorised access, cyber threats and other security incidents.
Legal Compliance
To comply with applicable laws, regulations, court orders, government requests and lawful directions.
Marketing
Where legally permitted and where required consent has been obtained, we may use your information to communicate relevant products, services, offers and updates.
6. LEGAL BASIS / CONSENT
Where applicable law requires consent for processing personal data, HomeKeyz will obtain consent through appropriate mechanisms.
Depending on the applicable legal framework and purpose, personal data may also be processed where necessary for:
Providing a requested service;
Performing a contract;
Complying with legal obligations;
Responding to lawful requests;
Preventing fraud or security incidents; or
Other legally permitted purposes.
Where consent is relied upon, you may withdraw consent subject to applicable law and the consequences of such withdrawal.
Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to perform that service.
7. PROPERTY DOCUMENTS AND SENSITIVE INFORMATION
Some HomeKeyz services may require customers to upload documents containing highly sensitive or confidential information.
Examples may include:
Identity documents;
PAN;
Aadhaar-related information;
Sale deeds;
Property ownership documents;
Bank/loan documents;
Tax documents;
Registration documents; and
Other legal records.
Customers should provide only documents reasonably necessary for the requested service.
HomeKeyz will implement reasonable security and access controls appropriate to the nature of the information processed.
8. HOW WE USE PROPERTY DOCUMENTS
Property and identity documents may be used to:
Process requested applications;
Conduct verification;
Prepare documentation;
Submit information to authorised authorities;
Coordinate with legal professionals;
Coordinate with service providers;
Facilitate registrations;
Provide property due diligence;
Maintain service records; and
Comply with legal requirements.
We will not use property documents for unrelated purposes except where permitted by applicable law or with appropriate consent.
9. SHARING OF INFORMATION
HomeKeyz may share information where reasonably necessary with:
Service Providers
Such as:
Lawyers;
Architects;
Engineers;
Contractors;
Builders;
Developers;
Interior designers;
Material suppliers;
Property managers;
Consultants; and
Other professionals involved in delivering the requested service.
Government and Statutory Authorities
Where necessary to process applications, registrations, certificates, approvals or comply with lawful requirements.
Financial Institutions
Where you request home loan, mortgage or related assistance and authorise us to share the necessary information.
Payment Providers
For processing payments, refunds and transaction verification.
Technology Providers
Such as:
Cloud hosting providers;
CRM providers;
Communication platforms;
Analytics providers;
Security providers;
Customer support systems; and
Other technology vendors.
Professional Advisers
Where reasonably necessary, we may share information with auditors, accountants, lawyers, consultants or other professional advisers.
10. THIRD-PARTY SERVICE PROVIDERS
Some HomeKeyz services may be provided through independent third parties.
Where information is shared with such providers, HomeKeyz will seek to use appropriate contractual, technical and organisational safeguards, subject to the nature of the relationship and applicable law.
Third-party providers may have their own privacy policies and terms.
Customers should review those policies where applicable.
11. DATA PROCESSORS
HomeKeyz may use third-party organisations to process information on its behalf.
Examples may include:
Cloud infrastructure providers;
Payment processors;
SMS/OTP providers;
Email providers;
CRM systems;
Document management systems;
Analytics providers;
Customer support platforms; and
Communication providers.
Such providers may access information only to the extent necessary to perform their contracted functions, subject to applicable law and contractual safeguards.
12. CROSS-BORDER DATA TRANSFERS
Some technology or service providers may process information outside India.
Where personal data is transferred outside India, HomeKeyz will do so in accordance with applicable Indian law and any restrictions or requirements applicable to such transfers.
The DPDP Act specifically provides for restrictions that may be prescribed regarding transfers of personal data outside India, and the applicable framework will be followed as provisions come into force. (MeitY)
13. DATA RETENTION
HomeKeyz will retain personal data only for as long as reasonably necessary for:
Providing services;
Maintaining transaction records;
Fulfilling contractual obligations;
Legal and regulatory compliance;
Resolving disputes;
Preventing fraud;
Security purposes; or
Other legitimate and legally permitted purposes.
Different types of information may be retained for different periods.
Where information is no longer required and there is no legal or legitimate reason to retain it, HomeKeyz will take appropriate steps to delete, anonymise or otherwise dispose of it in accordance with applicable law.
14. SECURITY OF PERSONAL DATA
HomeKeyz takes reasonable technical and organisational measures to protect personal data against:
Unauthorised access;
Accidental loss;
Destruction;
Alteration;
Unauthorised disclosure;
Misuse; and
Other security risks.
Depending on the nature of the information, safeguards may include:
Access controls;
Authentication mechanisms;
Encryption or equivalent protections;
Secure storage;
Logging and monitoring;
Role-based access;
Vendor controls;
Backup procedures;
Security testing; and
Employee confidentiality obligations.
However, no internet-based system can be guaranteed to be completely secure.
15. DATA BREACHES
In the event of a personal data breach, HomeKeyz will take appropriate steps to:
Identify and contain the incident;
Assess the nature and impact of the breach;
Take corrective measures;
Notify affected parties where required;
Notify the relevant authority where legally required; and
Take steps to prevent recurrence.
Applicable breach notification requirements will be followed in accordance with the legal framework in force at the relevant time. The DPDP Rules, 2025 contain specific provisions relating to personal data breach notifications. (MeitY)
16. YOUR RIGHTS
Subject to applicable law and the relevant provisions becoming effective, you may have rights relating to your personal data, including:
Access to information about your personal data;
Correction of inaccurate or incomplete data;
Erasure of personal data where legally applicable;
Withdrawal of consent where processing is based on consent;
Grievance redressal; and
Nomination rights where provided by applicable law.
The exact scope, procedure and availability of these rights will depend on the applicable legal framework and its effective date.
17. HOW TO EXERCISE YOUR RIGHTS
You may contact HomeKeyz to:
Request access;
Request correction;
Request deletion where applicable;
Withdraw consent;
Raise a privacy complaint;
Ask questions regarding data processing; or
Exercise other applicable data rights.
Requests should include sufficient information to verify your identity and locate the relevant data.
We may request additional information where reasonably necessary to prevent fraudulent or unauthorised requests.
18. CHILDREN’S DATA
HomeKeyz’s services are generally intended for adults capable of entering into legally binding transactions.
We do not knowingly seek to collect personal data from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.
19. MARKETING COMMUNICATIONS
Where permitted by applicable law, HomeKeyz may communicate with you about:
Property listings;
New services;
Construction services;
Materials;
Interior and renovation services;
Offers;
Events;
News;
Product updates; and
Other HomeKeyz services.
You may opt out of promotional communications through available unsubscribe or preference mechanisms.
Please note that transactional communications such as OTPs, payment confirmations, service updates and security notifications may continue where necessary.
20. WHATSAPP AND TELEPHONE COMMUNICATION
Where you provide your mobile number and request or consent to communication through WhatsApp, SMS or telephone, HomeKeyz may use these channels for service-related communication.
Examples include:
Appointment confirmation;
Service updates;
Document requests;
Payment reminders;
Construction updates;
Delivery updates;
Customer support; and
Other requested services.
WhatsApp and other third-party communication platforms may process information according to their own terms and privacy policies.
21. LOCATION INFORMATION
Certain features may require location information to:
Find nearby properties;
Identify service availability;
Coordinate site visits;
Facilitate construction services;
Estimate delivery areas; or
Improve location-based services.
Where device-level location permission is required, you may control access through your device settings.
22. COOKIES AND ANALYTICS
HomeKeyz may use analytics and similar technologies to understand:
Website traffic;
User behaviour;
Service usage;
Marketing performance;
Technical performance; and
Security events.
We may use third-party analytics providers for these purposes.
Where required by law, appropriate consent mechanisms will be implemented.
23. THIRD-PARTY LINKS
The HomeKeyz Platform may contain links to third-party websites, applications or services.
HomeKeyz is not responsible for the privacy practices of third-party websites.
We encourage Users to review the privacy policies of external platforms before providing personal information.
24. USER-GENERATED CONTENT
Users may voluntarily submit:
Property photographs;
Reviews;
Ratings;
Comments;
Property descriptions;
Construction photographs;
Testimonials; and
Other content.
Where you choose to publish information publicly through HomeKeyz, such information may be visible to other Platform users.
Do not publish confidential personal information or documents that you do not wish to make public.
25. PROPERTY OWNER INFORMATION
Property owners listing properties on HomeKeyz may be required to provide information necessary to create and verify listings.
Certain information may be displayed publicly or shared with interested users, depending on the listing configuration and applicable law.
HomeKeyz may limit or mask personal contact information and use intermediary communication mechanisms where appropriate.
26. FRAUD PREVENTION
HomeKeyz may process information to identify and prevent:
Fraudulent property listings;
Identity theft;
Payment fraud;
Document manipulation;
Account misuse;
Unauthorised access;
Fake service requests; and
Other fraudulent activities.
Where necessary, information may be shared with competent authorities or relevant service providers in accordance with applicable law.
27. LEGAL AND REGULATORY DISCLOSURES
HomeKeyz may disclose personal information where reasonably necessary to:
Comply with applicable law;
Respond to court orders;
Respond to lawful government requests;
Protect rights and property;
Investigate fraud;
Protect the safety of users; or
Enforce contractual terms.
28. CORPORATE TRANSACTIONS
If TrustBuilt Technologies Private Limited or the HomeKeyz business is involved in a merger, acquisition, restructuring, investment, sale of assets or similar corporate transaction, personal information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards.
29. DATA OF SERVICE PROVIDERS AND BUSINESS USERS
If you register as a:
Builder;
Developer;
Contractor;
Lawyer;
Architect;
Engineer;
Material supplier;
Interior designer;
Property manager;
Broker/channel partner; or
Other business/service provider,
HomeKeyz may collect business and professional information including:
Name;
Company name;
Contact details;
Business address;
Registration details;
Professional credentials;
GST details;
PAN;
Bank/payment details;
Service information;
Ratings and reviews; and
Business communications.
Such information may be used to onboard, verify, manage and facilitate business relationships through the Platform.
30. DATA ACCURACY
You are responsible for ensuring that information provided to HomeKeyz is accurate, complete and updated.
You should promptly notify HomeKeyz if your personal, contact or property information changes.
Providing false or misleading information may affect our ability to provide services and may result in suspension or termination of your account where appropriate.
31. ACCOUNT SECURITY
You are responsible for protecting your account credentials, OTPs and other authentication information.
HomeKeyz will never ask you to disclose an OTP for purposes unrelated to authentication or a transaction.
You should immediately report suspected unauthorised access or fraudulent activity.
32. CHANGES TO THIS PRIVACY POLICY
HomeKeyz may update this Privacy Policy from time to time to reflect:
Changes in our services;
Changes in technology;
Changes in applicable law;
Regulatory requirements;
Changes in data processing practices; or
Improvements to our privacy practices.
The updated policy will be published on the Platform with a revised “Last Updated” date.
Where required by applicable law, we will provide appropriate notice or obtain consent for material changes.
33. GRIEVANCE REDRESSAL
If you have a privacy complaint, concern or request, you may contact:
Grievance Officer / Privacy Contact
Email: [support@homekeyz.com]
Phone: +91 7829 922 922
Address: Unit No. 2201A, 22nd Floor, World Trade Centre, Malleshwarm West, Bengaluru -560055
Website: homekeyz.com
When contacting us, please provide:
We will review and respond to your request in accordance with applicable law.
34. DATA PROTECTION OFFICER
If HomeKeyz is required to appoint a Data Protection Officer or equivalent designated privacy contact under applicable law, the relevant contact details will be published here and updated as required.
A brand operated by TrustBuilt Technologies Private Limited
Email: [support@homekeyz.com]
Phone: +91 7829 922 922
Address: Unit No. 2201A, 22nd Floor, World Trade Centre, Malleshwarm West, Bengaluru -560055
Website: homekeyz.com
35. GOVERNING LAW
This Privacy Policy shall be governed by the laws of India, subject to applicable data protection and consumer protection laws.
Any disputes concerning this Privacy Policy shall be handled in accordance with applicable law and the jurisdiction provisions contained in the HomeKeyz Terms & Conditions.
36. CONTACT US
For privacy-related questions, requests or concerns:
A brand operated by TrustBuilt Technologies Private Limited
Email: [support@homekeyz.com]
Phone: +91 7829 922 922
Address: Unit No. 2201A, 22nd Floor, World Trade Centre, Malleshwarm West, Bengaluru -560055
Website: homekeyz.com
OUR PRIVACY COMMITMENT
At HomeKeyz, we recognise that property transactions involve some of the most important personal, financial and legal information a customer may possess.
We are committed to collecting only what is reasonably required, using information responsibly, protecting it with appropriate safeguards, and giving users greater transparency and control over their personal data.
HomeKeyz — Everything Your Property Needs. One Platform.
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